WhatsApp Business Automation for Businesses in Austria & DACH

Automate customer communication, bookings, and support via WhatsApp. Your customers are already messaging you on WhatsApp — now your business responds automatically, intelligently, and around the clock.

What I automate

WhatsApp is the channel your customers prefer. Instead of forcing them into forms, emails, or phone queues, you meet them where they already are:

• Customer inquiries — Automatic responses to common questions about opening hours, prices, availability. The AI understands natural language and responds contextually
• Appointment booking — Customers book directly via WhatsApp. The system checks availability, suggests alternatives, and confirms the appointment
• Order confirmations — Automatic updates on order status, delivery times, and tracking information
• FAQ responses — The 80% of inquiries that keep recurring are answered immediately — without any employee intervention

The goal isn't to replace personal contact but to automate routine tasks. Complex inquiries are seamlessly forwarded to an employee — with the conversation history, so the customer doesn't have to repeat themselves.

Real example: Baseloq

Baseloq is my own SaaS product and demonstrates what's possible with WhatsApp automation. It's a WhatsApp-based workforce management solution where WhatsApp serves as the primary channel for all communication:

• Automated shift scheduling — Employees receive their shift schedules via WhatsApp and can directly confirm or request swaps
• Vacation requests — Vacation request via WhatsApp message, automatic availability check, approval by supervisors via WhatsApp
• Sick leave — A short message suffices. The system automatically notifies the shift manager and searches for a replacement
• 25 languages — Every employee communicates in their language, translation runs automatically

Baseloq processes hundreds of WhatsApp messages daily, fully automated. Employees don't need to install an app or visit a portal — WhatsApp is enough. This reduces the barrier to entry to zero.

Integration with existing systems

WhatsApp automation reaches its full potential when connected to your existing systems:

• CRM connection — Customer data is automatically updated in the CRM, conversation histories documented
• Booking tools — Calendly, Acuity, or your own booking system — WhatsApp becomes the booking channel
• Databases — Product availability, prices, inventory levels — queried in real time and communicated to customers
• Email — Parallel email notifications if desired. Documents via email, communication via WhatsApp

I build the integration individually for your setup. Not a one-size-fits-all solution that only half fits, but a tailored connection that matches your processes exactly.

Costs and requirements

For WhatsApp automation, you need:

• WhatsApp Business API access — I help you with the application and setup
• Meta Business verification — Your company must be verified with Meta (takes 1-3 business days)
• Dedicated phone number — A dedicated number for the business account

Implementation costs depend heavily on scope — which systems get connected, how many automation scenarios are covered, and how deep the AI integration goes. So there are no flat-rate prices, only individual quotes. On top of that come the ongoing costs for the WhatsApp Business API (Meta charges per conversation, typically a few cents per conversation).